zetbet Privacy Policy

This Privacy Policy ("Policy") describes how zetbet ("zetbet", "we", "us", "our") collects, uses, stores, shares, and protects personal information provided by or collected from players and visitors ("you", "your") who access the zetbet platform at https://zetbet.lat. This Policy applies to all services offered by zetbet, including sports betting, live casino, slot games, and all related account, payment, and support functions. By registering for a zetbet account or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

1. Introduction

zetbet operates as an online sports betting and casino platform serving the Bangladesh market. In the course of providing our services, we necessarily collect and process certain personal information about our players. This is required for purposes including account creation, identity verification, payment processing, fraud prevention, customer support, and the delivery of a personalised and secure betting experience.

This Policy is intended to give you a clear and comprehensive understanding of our data practices. We have written it in plain English so that every player on the zetbet platform — regardless of their background — can understand exactly what data we hold, why we hold it, and what options they have with respect to that data. This Policy should be read alongside our Terms & Conditions, which are incorporated by reference.

2. Personal Data We Collect

zetbet collects the following categories of personal data from players and platform visitors:

2.1 Account Registration Data

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address (city, district, Bangladesh)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• National Identity Card (NID) number and copy
• Passport or other government-issued photo identification
• Selfie photograph for facial verification (where required)
• Proof of address documentation

2.3 Financial & Payment Data

• bKash, Nagad, Rocket, or Upay mobile wallet number
• Visa or Mastercard details (card number masked — we do not store full card numbers)
• Bank account details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, etc.)
• Transaction history, including deposits, withdrawals, and bet settlements

2.4 Gameplay & Betting Data

• Bet history, bet amounts, and bet outcomes
• Game session records, including duration and frequency of play
• Sport and market preferences
• Bonus and promotion usage history

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and platform navigation logs
• Cookie identifiers and tracking technology data (see Section 7)

2.6 Communications Data

• Records of correspondence with the zetbet customer support team, including chat transcripts and email exchanges
• Feedback, complaints, and dispute records
• Marketing preferences and opt-in / opt-out records

3. How We Collect Your Data

zetbet collects personal data through the following means:

• Direct submission: Data you provide when registering for an account, completing KYC verification, submitting payment details, placing bets, or contacting customer support.
• Automated collection: Technical data collected automatically when you visit the zetbet platform, including IP address, device information, and cookie data.
• Third-party providers: Data received from payment processors (bKash, Nagad, Rocket, Visa, Mastercard), identity verification services, and fraud prevention agencies in connection with transaction processing and KYC compliance.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

4. How We Use Your Personal Data

zetbet uses the personal data it collects for the following purposes:

Purpose	Data Categories Used
Account creation and management	Registration data, device data
Identity verification (KYC) and age verification	KYC data, registration data
Processing deposits and withdrawals	Financial data, KYC data
Delivering betting and casino services	Gameplay data, account data
Fraud detection and prevention	Financial data, technical data, KYC data
Customer support and dispute resolution	Communications data, account data
Responsible gaming monitoring	Gameplay data, financial data
Regulatory compliance and anti-money laundering (AML)	KYC data, financial data, transaction history
Platform improvement and analytics	Technical data, gameplay data (aggregated/anonymised)
Marketing communications (with consent only)	Registration data, marketing preferences

zetbet does not use personal data for any purpose not listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.

5. Legal Basis for Processing

zetbet processes personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and zetbet — including account management, payment processing, and bet settlement.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, KYC obligations, and fraud prevention requirements.
• Legitimate interests: Processing carried out in pursuit of zetbet's legitimate business interests — such as fraud detection, platform security, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending you marketing emails or promotional SMS messages. You may withdraw consent at any time by contacting [email protected].

6. Sharing Your Personal Data

zetbet does not sell your personal data. We may share your data with the following categories of third parties strictly as necessary for the purposes outlined in this Policy:

6.1 Payment Processors

To process deposits and withdrawals, we share necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and relevant Bangladeshi banks. These providers are contractually bound to process data only for the purpose of transaction execution and are prohibited from using it for their own marketing purposes.

6.2 Identity Verification Services

For KYC and age verification, zetbet may engage third-party identity verification providers. These providers receive only the data necessary to complete the verification check and are subject to strict data processing agreements.

6.3 Game Content Providers

Game providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive anonymised or aggregated session data as part of the technical integration required to deliver their games on the zetbet platform. These providers do not receive personally identifiable player data beyond what is necessary for game delivery and bet settlement.

6.4 Fraud Prevention and Security Services

In cases of suspected fraud, money laundering, or unauthorised account activity, zetbet may share relevant data with fraud prevention agencies, cybersecurity firms, or law enforcement authorities as required or permitted by applicable law.

6.5 Regulatory and Legal Authorities

zetbet may be required by law or court order to disclose personal data to governmental or regulatory bodies. In such cases, disclosure will be limited to what is strictly required by the applicable legal obligation.

7. Cookies & Tracking Technologies

The zetbet platform uses cookies and similar tracking technologies to improve your experience, maintain your session, and gather anonymised analytics data about platform usage. The following categories of cookies may be used:

• Strictly necessary cookies: These are essential for the platform to function correctly. They enable core features such as maintaining your login session and ensuring secure navigation. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: These collect anonymised information about how players navigate the zetbet platform — for example, which pages are visited most frequently and how long sessions last. This data is used in aggregate form to improve platform design and performance.
• Functional cookies: These remember your preferences and settings (such as language or display options) to provide a more personalised experience on repeat visits.
• Marketing cookies: Where you have provided consent, these cookies may be used to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time through your browser settings or by contacting [email protected].

You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use the zetbet platform.

8. Data Retention

zetbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the lifetime of your zetbet account and for a minimum period of five (5) years following account closure, in accordance with anti-money laundering and financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable regulation.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for up to three (3) years from the date of the communication, unless a longer period is required for dispute resolution or legal compliance.
• Marketing preferences: Retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with zetbet's internal data lifecycle management procedures.

9. Your Privacy Rights

As a player on the zetbet platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected]. zetbet will respond to all verified requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data zetbet holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request that zetbet delete personal data we hold about you where it is no longer necessary for the purpose it was collected, subject to any overriding legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. You may also withdraw consent for marketing communications at any time.

10. Data Security

zetbet implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the zetbet platform.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate need to access it.
• Regular security assessments, vulnerability scans, and penetration testing of platform infrastructure.
• Secure data destruction procedures for data that has reached the end of its retention period.
• Incident response procedures to detect, assess, and respond to any data security breach in a timely manner.

While zetbet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your zetbet login credentials. If you suspect any unauthorised activity on your account, please contact [email protected] immediately.

11. Children's Privacy

The zetbet platform is strictly intended for adults aged 18 years and above. zetbet does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have provided personal data to zetbet, please notify us immediately at [email protected].

12. Third-Party Links

The zetbet platform may contain references to third-party services such as payment providers or game studios. While zetbet takes care in selecting its third-party partners, this Privacy Policy applies only to data collected and processed by zetbet directly. zetbet is not responsible for the privacy practices of third-party platforms, and we encourage you to review the privacy policies of any third-party service you interact with in connection with your zetbet account.

13. Updates to This Privacy Policy

zetbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When material changes are made, zetbet will notify registered players via the email address associated with their account and will update the "Last Updated" date at the top of this document. The most current version of this Privacy Policy is always available at https://zetbet.lat/privacy-policy.

Your continued use of the zetbet platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should cease using the platform and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data zetbet holds about you, please contact our data protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: Monday – Sunday, 00:00 – 24:00 BST (UTC+6)
• Response Time: We aim to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days.

For matters relating to responsible gaming, deposit limits, or self-exclusion, please visit our Responsible Gaming page or contact the support team directly.